About Fassbind Hotels
A family affair
Discover the key moments that have marked our history, from the first inns to today's hotels.
Frequently asked questions Frequently asked questions
Room availability time (check-in)
We do everything we can to ensure your room is ready upon arrival. If the hotel was not fully booked the night before, some rooms may be available in the morning. If you let us know your arrival time in advance, we will make sure your room is ready when you arrive. Reservations made directly on our website (www.fassbindhotels.ch) or by email are given priority. Our reception is open 24 hours a day, with staff on duty throughout the night.
Cancellation or modification of reservation
Reservations made directly on our website or by email can be modified or canceled free of charge until noon on the day of your arrival. For reservations made through our partners, the conditions accepted at the time of booking apply. No exceptions to the agreed cancellation conditions are possible.
Special requests regarding rooms
Where possible, we do our utmost to accommodate your special requests, although some may incur an additional charge.
We prefer reservations made directly on our website (www.fassbindhotels.ch) or by email.
Small, well-behaved pets are welcome at no extra charge.
Free public transportation passes
Enjoy a free pass included in your reservation, allowing you to use local public transportation for the duration of your stay.
To obtain your ticket, please contact your hotel by email the day before your arrival, providing your reservation details.
The institution will send you a form or the necessary instructions to receive your card by email.
Payment terms
The payment terms agreed upon at the time of booking must be respected.
For individual reservations made via our website (www.fassbindhotels.ch) or by email, we can send invoices within Europe.
If you require a specific address to appear on your invoice, please let us know upon arrival.
We do not accept remote payments with private credit cards.
Luggage storage
All our hotels have luggage storage facilities where you can leave your bags free of charge on the day of your arrival.
Similarly, on the day of your departure, you can leave your luggage at the hotel until the evening.
Additional benefit (4-star hotels): in our 4-star hotels, you also have the option of changing and showering in our fitness area before setting off on your journey.
Workspace
Parking solutions
Parking options vary depending on the establishment:
In Geneva (Les Nations Hotel): the hotel offers parking spaces at a rate of 25.- per night. To reserve a space, please contact the hotel by email at nations@fhotels.ch. The maximum height allowed is 220 cm.
In Bern (Ambassador Hotel): this hotel has 44 free parking spaces for guests (availability not guaranteed) and two paid charging stations for electric vehicles (maximum height 190 cm).
Other hotels: The other establishments are located less than 100 meters from the station's underground parking lots. Payment is made directly at the public parking lot.
Other questions
If you have any other questions or requests not covered in this FAQ, please feel free to contact us by email. You will find the specific email addresses for our hotels in the "Contact" section below.
Our values
Local roots
In order to guarantee the quality of our products, all our services are internalized. In addition, we prioritize collaboration with local actors, whether they come from the artistic, cultural, or humanitarian fields, in order to promote the Geneva and Bern scenes.
Commitment to the environment
Concerned about our impact on the planet, we are implementing several initiatives to offer our guests a stay that is both comfortable and environmentally friendly.
🌿 Discover all our initiatives on the Sustainable Development page.
Well-being of our employees
We firmly believe that a successful company depends largely on the satisfaction and fulfillment of its teams. That is why we cultivate strong cohesion based on respect, encourage a healthy work dynamic, and promote open and constructive dialogue among all employees.
Spirit of innovation
Always striving for improvement and the best possible customer experience, we remain attentive to innovations in our sector and new opportunities. We carefully evaluate those that could bring real value to our customers, while remaining open to ideas and suggestions from our teams.
Family spirit
As representatives of the fifth generation of a family of hoteliers, our approach is deeply rooted in this tradition. It influences our corporate culture, the dynamics of our teams, and the management style we favor, combining proximity, commitment, and a collaborative spirit.
Unsolicited applications
Would you like to join our teams?
We would be delighted to review your unsolicited application.
You can send us your application by email, attaching your resume and cover letter to:
Geneva:camille.lebescond@fhotels.ch
Bern: thomas.kuebli@fhotels.ch
Open positions
- Sushi and teppanyaki chef for our Japanese restaurant "Taishi"
